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Privacy Policy

Last updated: December 2024

Bully Hardware ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our website and Bully Rewards mobile application.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, phone number, and email address submitted through our contact or enquiry forms
  • Your city, trade role (contractor, carpenter, dealer, etc.), and product interests
  • Messages and communication you send us
  • Account information if you register on the Bully Rewards app (name, mobile number, purchase history)

We also automatically collect certain information when you use our website, including IP address, browser type, pages visited, and time spent on pages — through standard web analytics tools (such as Google Analytics).

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and connect you with our authorised dealers
  • Process and fulfil product orders or sample requests
  • Operate and manage the Bully Rewards loyalty programme
  • Send you relevant product information, offers, and updates (with your consent)
  • Improve our website, products, and services
  • Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Authorised Dealers: To connect you with a dealer in your area when you request product information or pricing.
  • Service Providers: Third-party vendors who help us operate our website and app (e.g., hosting providers, analytics tools, Google Sheets for lead management). These parties are bound by confidentiality obligations.
  • Legal Requirements: When required by law, court order, or government authority.

4. Data Retention

We retain your personal information for as long as necessary to provide services and fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

5. Cookies

Our website uses cookies to enhance your browsing experience and gather analytics. You can control cookie settings through your browser. Disabling cookies may limit certain functionality of the website.

6. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at bullyhardware@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: